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The modern market requires not only acquiring new customers, but above all, maintaining existing ones. A satisfied and loyal customer is an invaluable value for every company and contributes to its stable development and success. That is why increasing customer loyalty has become one of the most important challenges for entrepreneurs. In this article, we will present effective ways to retain customers and increase their loyalty. We will learn, among others: how understanding customer needs, personalization of service or loyalty programs can contribute to achieving this goal. DO YOU WANT TO BOOST YOUR WEBSITE? Take advantage of individual expert advice Do you want to increase your company's results? Take advantage of the support of our experts and discover the full capabilities of your website.
Learn free tips from Visible Range: Positioning Google Ads campaigns WhatsApp Number List UX optimization MAKE AN APPOINTMENT FOR A FREE AUDIT visible 54 What is customer retention, or how to build customer loyalty? Customer retention is the brand's ability to build customer loyalty and encourage them to use the offer or purchase the product again. Efforts to maintain customer engagement also prevent customer loss to competitors by reducing the churn rate. Research shows that the costs of acquiring a new customer are 5 to 25 times higher than retaining a customer. This is one of many reasons why it is worth having an effective strategy for building customer engagement and loyalty. Why is customer retention important in business? Customer retention is important for every company because it increases their revenue and revenue by reducing the cost of acquiring new customers and increasing customer lifetime value, i.e. the number of purchases and the value of each purchase.
As a result, the company can achieve financial stability and better results. Regular customers can be a form of cheap and effective advertising for you, because through positive opinions they encourage other recipients to choose your company or product. CHRISTMAS OFFER A month of Google Ads positioning or campaign as a gift! Offer valid until the end of the year Get your website going in 2024! Start the new year with success thanks to positioning and a Google Ads campaign. Our experts will make sure that your website tops Google results and attracts more and more users. All you need to do is sign a 6-month contract by December 31 and you will receive an additional 7th month of activities for free! Contact our advisor and make a gift for your company ! TAKE ADVANTAGE OF THE PROMOTION Christmas promotion How to calculate customer retention rate and what is it? Customer retention rate is a measure that allows you to determine how a company retains its customers and how effectively it manages to increase their loyalty .
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发表于 2023-12-21 18:14:05