What is the advantage of self service technologies?

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The services in this sector have come to replace face-to-face interactions and, currently, the profits received through them reach more than 1 trillion euros globally . Some fundamental characteristics in the success of telecommunications services are: shorten distances Before the existence of telecommunications services, to have a meeting with a client it was necessary to go to the meeting place. This implied a significant investment in expenses and time. With telecommunications, the possibility of holding virtual meetings or making a phone call and talking instantly opens up. The advent of telecommunications services translated into significant savings and a significant productivity improvement for businesses — in the wireless telecommunications sub-industry alone, there was an annual growth of 11.9% from 1987 to 2019 . You may be interested: No more excuses: discover how to improve productivity today.

They improve teamwork Closing distances is not only positive for customer interaction, but also for connecting with your teammates and fostering cooperation. For 75% of employees, teamwork is essential in every profession . By having Phone Number List telecommunications services that help you communicate quickly with your colleagues – without the obligation to meet them in person – it is much easier to align efforts and organize tasks that require collaborative work. Do not miss: Remote team: 7 effective remote management strategies Boost customer experience Customer experience is everything. In fact, research revealed that consumer-focused companies are typically 60% more profitable than those that focus on other areas of the business . Among the fundamental aspects to improve the customer experience, response times cannot be ignored.



In a context where responding in less than 1 minute can increase lead conversions by 391% , telecommunications services allow you to achieve that goal, since you can send and receive messages instantly and from anywhere in the world. Therefore, if your goal is to improve the customer experience, the tools created for telecommunications user service are ideal for achieving it. Read now: The 4 customer metrics that will tell you if you are good What are telecommunications users looking for? According to the magazine specialized in the industry, TELOS , the telecommunications user has completely changed . He is no longer that passive actor who depends on manufacturing and supplier companies, but is trained in telecommunications issues and, therefore, is increasingly demanding with these companies.