The community forum allows the creation of a community knowledge base

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Discover 6 tips for creating an effective help center. Community forum Another very practical knowledge management tool is the community forum , a place where a company's customers can discuss various topics related to your business and help each other solve their needs and problems. , where users are the ones who build it among themselves and customer service agents can also participate.  and make sure your information base reflects what customers really care about; the community aspect of your company is reinforced, since customers can help each other and interact with each other and with you at any time; you help your consumers to feel part of the brand construction, since they can do their bit to help others and clarify aspects of your products or services.

The community forum also helps increase the engagement of a company. In fact, in a LinkedIn survey , 66% of those surveyed stated that they love online communities because they give them a space to connect with other people Phone Number List around similar interests . Therefore, this is an essential tool to build your knowledge base and reinforce the brand loyalty of your consumers. You might be interested in: Cultivate a community to offer a better customer experience . 3. Chatbot with Artificial Intelligence Chatbots are programs in charge of providing customer service 24/7 . They work with AI and database technology that allow them to assist users and provide answers to all kinds of questions they may have about the company's products or services.



When they don't have the necessary information to handle a request, they direct the customer to the most appropriate agent to assist them. Did you know that 90% of customers who have interacted with chatbots say that their help is from acceptable to extremely helpful? If you want to promote knowledge management within your company, this is a tool that you cannot ignore. Do you want to know how the chatbot is used for customer service ? Don't miss this Zendesk article. Build your knowledge base with Zendesk Now that you know what knowledge management is and what are some of the most effective tools for building your own database, how about having a platform that offers them all in one integrated and effective package? Zendesk for Customer Service brings you the best software to deliver a complete customer service solution that's easy to use and scales for your business.