Head of Product at Gabb Wireless

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Call security services provide carriers with the first line of defense for their customers,” said Hiya President Kush Parikh. Hiya Protect detects spam and fraud calls and allows carriers to decide how to flag those calls. Spam calls can be labeled by category (e.g. telemarketer, survey, political) and fraud calls can either be labeled or blocked. This service is subtly integrated into the mobile devices of network subscribers allowing Gabb, in tandem with Hiya Protect, to thwart fraud and spam before ever appearing on a child’s call log. We were able to block the internet, and we built a system in-house that filters out unwanted SMS messages, but we could not stop unwanted calls,” said Issac Jacobson.

Gabb wanted to mobile number list go past carriers that simply offer “parental controls”. They wanted a solution, utilizing powerful tech, that couldn’t be easily bypassed. Hiya Protect was their answer. Gabb worked closely with the Hiya team to implement Hiya Protect, resulting in blocking spam and fraud calls with 97.4% accuracy. In the case of Gabb Wireless, Hiya Protect is not only good for kids and parents, –it’s also good for business. Beyond Answer Rates: Attempts to Connect for Sales Welcome to the latest post in our Beyond Answer Rates series. Last time we talked about the metrics that are impacted every time an outbound call is made related to scheduling, delivery notifications, and following up on customer inquiries.



This week, we explore how outbound sales contact center leaders use multiple call center metrics to understand how the number of calls made to reach a customer is impacting their business. Speed to lead: the impact of call attempts on sales calls Customers have nothing but choices when it comes to how they interact with a brand. Whether they are online or in-person, they want their needs met quickly, and conveniently; They need the brand to meet them where they are in their journey.