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Before its approval, the Deloitte company in Hong Kongconcluded that the digitization of KHAN Bank is going to be closed at theglobal level. In doing so, the bank's strategy and innovation, understanding ofcustomers, marketing and relationship with customers, sales, organization's ownskills, customer service, electronic processes, etc., were analyzed within theframework of seven requirements, using a total of about 50 tools. Thus, KHAANBank found out that it is the leader in digital transition in Mongolia, but itis at an average level in the world. In 2019, the average number of dailytransactions per teller of KHAAN Bank was 130, and reached 270 at peak times,but today, one teller makes an average of 77 transactions, which hassignificantly decreased.
Over the past four years, KHAN Bank has b2c email list done a lot ofpreparation by developing artificial intelligence and machine learningtechnology so that credit services, especially credit services for citizenssuch as payday loans and credit cards, can be delivered over the phone withoutthe intervention of a bank employee. In this way, by downloading the necessaryinformation from the government database, the decision-making process of theloan is automatically carried out in just 10 minutes. KAAN Bank has sevendepartments and eight IT departments working only in the field of businessdevelopment.

In recent years, 100-130 billion MNT was invested annuallyfor organizational development, and 70-80 percent was spent on informationtechnology and business development. As a result, it occupies 50-90 percent ofthe total market with electronic banking services and is the leader amongbanks. Now, their next goal is to cultivate a world-class digital culture. Forthis purpose, firstly, we will get closer to our customers through electronicchannels and deliver financial services tailored to the customer's needs. Asmentioned above, artificial intelligence and machine learning technologies havealready started to work on KHAN Bank's loan products, and by analyzing bigdata, it is possible to determine the amount of credit, the term, the interestrate, and the conditions that are suitable for the borrowers by giving creditscores.
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